If there is a BT entry in Device Manager and the status is OK, go to Control Panel (click on Windows Start button and type Control Panel in the search box and select Control Panel desktop app option that appears) >troubleshooting > Hardware and Sound > scroll down to Bluetooth and follow the prompts. If still not there check in BIOS (F10 on boot I think) and check if there is an enable/disable setting for BT. If still no Bluetooth entry, is there a main entry in Device Manager for "Other Devices"? If so click on that and check for Bluetooth. If no entry in Device Manager for Bluetooth, click on View tab > Show hidden devices and then check for Bluetooth entry. If yellow exclamation mark, right click on entry and select Update Drivers and follow the prompts If red cross, right click on entry and select enable, exit Device Manager and test Bluetooth. If no red cross or yellow exclamation mark next to the entry, right click on entry and select Properties, then look in General Tab > Device Status Right click Windows Start button, select Device Manager and locate Bluetooth entry. What is the status of the Bluetooth adapter in Device Manager?
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